Shipping and return policy

Albums and Guest Books

Shipping costs are calculated based on the destination entered in the purchase form:

• . €7.25 (free shipping for orders over €100).
• Ceuta and Melilla: €10.89
• Canary Islands: € 20.57
• Europe: Between €20 – €25 depending on the destination.
• Rest of the world: Between €35-€60 depending on the destination. LA BRODERIE is not responsible for any possible customs costs.
  

The rest of the articles  

Shipping costs are calculated based on the destination entered in the purchase form:

• . €7.25 (free shipping for orders over €100).
• Ceuta and Melilla: €10.89
• Canary Islands: €10.89
• Europe: 16-18 €
• Rest of the world: Between €24-50 depending on the destination. LA BRODERIE is not responsible for any possible customs costs.
  

Important Note:

• The Customs costs are not included in the shipping price and must be assumed by the buyer.
• THE BRODERIE is not responsible for any tariffs or customs clearance fees applied in the destination country.

Delivery

En THE BRODERIE, each product is carefully crafted. Estimated delivery times are as follows:

• Signature Books:
  3 business weeks from mockup approval, plus shipping time.
• Traditional Albums to Paste Photos:
  3 business weeks from the date the order is placed, plus shipping time.
• Digital Albums:
  Within 6 business weeks from mockup approval, plus shipping time.
• Stationery, Accessories, Home, Fashion and Children's Collection:
  2 business weeks, plus shipping time.

Express Option:
If you need your order faster, we offer an express option for an additional 15-25%. This service reduces production times, but its availability depends on the time of year.
To confirm the exact deadlines and feasibility of the express service, we invite you to contact us directly before placing your order.

Cancellation and Refund Policy

Customized products: Returns and refunds are not accepted, except in the case of manufacturing defects.

Defective products:

If the product received has any manufacturing defect, the customer must Please notify us within a maximum of 2 calendar days from receipt of the order..

For the claim to be valid, the following conditions must be met:

• The client must enviar a correo electrónico to [[email protected]] indicating:

  • Order

  • Brief description of the defect

  • Clear photographs of the product where the problem is observed

⚠️ Claims made through any other channel will not be accepted., such as:

• Telephone (no calls or voicemails)

• WhatsApp

• Instagram or other social networks

Only those incidents that are reported will be processed. in writing via email, within the indicated period.

Solution: Repair, replacement or partial refund will be offered depending on the evaluation of the problem.

Thank you for your trust in THE BRODERIEWe are committed to offering you the highest quality products.

Delivery of the order and tacit authorization to third parties

1. All orders placed through the website Embroidery They will be sent through an external transport company (currently, Correos Express), with delivery to the address provided by the customer when making the purchase.
2. Delivery of the order will preferably be made to the recipient. However, and in accordance with the provisions of the Law 15/2009, of November 11, on the land transport contract for goods, as well as the Royal Legislative Decree 1/2007, of November 16, a valid and legal delivery will be understood as one that is made to a person linked to the destination, such as doormen, concierges, reception staff or other third parties normally responsible for receiving packages at said address, unless the customer has expressly communicated otherwise in writing before shipment.
3. Delivery to third parties will be considered compliant provided that:

• have been carried out prior reasonable attempts at direct delivery to the recipient (at least two),
• There is no prior express opposition on the part of the client,
• And the delivery is left duly registered by the transport company (receiver's name, date, time, etc.).

4. The customer will receive at least one automatic tracking notification from the carrier, and a shipping confirmation from Embroidery, including a link to check the status of the shipment and manage possible incidents. It is the customer's responsibility to review this information and contact us or the carrier if they detect any problems or wish to establish special delivery conditions.
5. Embroidery will not assume responsibility for deliveries made to third parties at the indicated address when there has been no express communication to the contrary by the client, and the delivery has been recorded in accordance with the protocols established by the transport company.